Zendesk
AI-powered customer service platform with ticketing and AI agents
- Pricing
- freemium
- From
- $19 a month
- Free tier
- No
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Best for
Customer support, IT, and contact center teams that need to manage inquiries across multiple channels and want to automate resolutions with AI.
What it is
Zendesk is a customer service platform that brings email, chat, phone, social, and messaging into one workspace. It includes ticketing, a knowledge base, analytics, and AI agents that can resolve requests autonomously. It is used by support, IT, and contact center teams to manage customer and employee inquiries.
Best forCustomer support, IT, and contact center teams that need to manage inquiries across multiple channels and want to automate resolutions with AI.
Features
Ticketing
Manage customer inquiries from email, chat, phone, social, and messaging in one place.
AI Agents
Autonomous AI that resolves customer issues across channels without human intervention.
Omnichannel Routing
Automatically assigns tickets to the most qualified agents based on skills, capacity, and priority.
Knowledge Base
Create and manage help center content for self-service and agent use.
Analytics and Reporting
Prebuilt dashboards and custom reports to track ticket volume, agent performance, and trends.
Voice
Phone support with toll-free numbers, voicemail, IVR, and call transcription.
Copilot
AI assistant for agents and admins with suggestions, writing tools, and proactive recommendations.
App Builder
Create custom apps using conversational prompts without technical expertise.
Zendesk is an AI-first service platform for managing customer support across multiple channels with ticketing and AI agents.
Pros
- •Offers a 14-day free trial with no credit card required.
- •Includes AI agents in all Suite plans, billed per automated resolution.
- •Supports over 80 languages for AI agents.
- •Integrates with 1,800+ apps and partners through its marketplace.
- •Provides a startup program with a 6-month trial for up to 50 agents.
Cons
- •No permanent free tier; only a 14-day trial.
- •Pricing is per agent per month, which can become costly for large teams.
- •Some advanced features like Copilot and Contact Center are add-ons with separate costs.
- •AI agent usage beyond plan allowances incurs additional charges per resolution.
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