AI Sales
Freshsales vs Backstory
Two ai sales tools, what each is better at, what each costs, and the one we would pick.
We rate it higher
Freshsales
Sales CRM for managing leads, deals and pipelines
Pros
- ✓ Listed as a distinct product with its own pricing page on the Freshworks site
- ✓ Part of the Freshworks CRM line alongside Freshsales Suite and Freshmarketer
- ✓ Freshworks states its products are now supercharged with generative AI
Cons
- ✗ The Freshsales homepage did not load, so product details could not be read
- ✗ No Freshsales plan names or prices appear on the pricing page reviewed
We rate it higher
Backstory
AI revenue platform that answers sales pipeline and forecast questions
Pros
- ✓ Activity is captured automatically from email, calendar, calls and CRM, so reps do not log anything new.
- ✓ Viewers such as managers, finance, deal desk and ops are not charged a seat fee.
- ✓ Connects to Salesforce, Microsoft Dynamics, Oracle, Gmail, Outlook, Zoom, Teams and Slack, and supports multiple CRMs at once.
Cons
- ✗ No prices are published; a quote has to be requested.
- ✗ There is no free plan or self-serve trial.
| Freshsales | Backstory | |
|---|---|---|
| From | Contact | Contact |
| Free Tier | No | No |
| Our Rating | Not rated | Not rated |
| Pricing | paid | enterprise |
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Summary
We have not used both of these yet, so there is no score to pick a winner with. What they cost, who they suit and what each one does is in the table above.
Some links here earn us a commission. We earn it whether we praised the tool or not, which is why the verdict does not move for it.